FAQ
📚 About edenlify
Q: What is edenlify?
A: Edenlify is a leading & trusted online shopping store in Dubai, UAE — offering a wide range of trendy, high-quality and affordable products across categories like home décor, kitchen accessories, fashion, beauty tools, gym essentials, electronics and lifestyle items.
🛍️ Ordering & Payments
Q: How do I place an order?
A: Browse our products, add your items to the cart, and proceed to checkout. Complete your details in a few quick steps and confirm the order. You’ll receive a confirmation email instantly— that’s it!
Q: I didn’t receive a confirmation email. What should I do?
A: Please check your spam folder. If it’s not there, contact our support team and we’ll assist you instantly.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order anytime on our “Track My Order” page using your Order ID.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at edenlify.info19@gmail.com or via WhatsApp. If your order has not been processed yet, we’ll do our best to modify or cancel it. Once it’s processed or shipped, changes may not be possible.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Debit/Credit Cards, and secure Online Payments.
Q: Is Cash on Delivery (COD) available for all products?
A: Yes, COD is available for all items across the UAE unless stated otherwise.
🚛 Shipping & Delivery
Q: Do you deliver across the UAE?
A: Yes! We deliver to all Emirates across the UAE.
Q: How long does delivery take?
A: Orders are typically delivered within 1–3 business days, depending on your location.
Q: How much is the delivery fee?
A: Edenlify offers free shipping on all orders within the UAE.
Q: What happens if I’m not home during delivery?
A: Our courier will contact you to reschedule. You can also arrange a suitable delivery time.
Q: Do you ship internationally?
A: Not at the moment—we currently offer delivery within the UAE only.
↩️ Returns & Refunds
Q: What is your return policy?
A: We offer a hassle-free return or exchange within 7 days of receiving your order. Items must be in the same condition you received them—unworn or unused, with tags, and in their original packaging.
Q: How do I initiate a return or exchange?
A: Contact us via email at edenlify.info19@gmail.com with your order number and reason, and we’ll guide you through the process.
Q: Are there any items that cannot be returned?
A: Yes, some items such as perishable goods, personal care products, or intimate items may not be eligible for return.
Q: How long does it take to process a return or exchange?
A: We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at edenlify.info19@gmail.com.
Q: Do I have to pay for return shipping?
A: Return shipping is generally covered by edenlify if the return is due to a defect or our error. For other returns, standard shipping charges may apply.
📦 Product Information
Q: Are your products genuine?
A: Yes! All products on edenlify are 100% original and sourced from authorized distributors.
Q: Where do your products come from?
A: We source our products directly from trusted brands and authorized suppliers to ensure quality and authenticity.
Q: How can I check product specifications?
A: Product details, specifications, and usage instructions are provided on each product page for your convenience.
Q: Are your products safe to use?
A: Absolutely! All products meet quality and safety standards. Please follow the instructions provided for best results.
Q: Do you provide product manuals or guides?
A: Yes, most products come with a manual or guide.
🛒 Other Questions 💬
Q: How can I contact customer support?
A: You can reach us anytime via WhatsApp or email at edenlify.info19@gmail.com. We’re always here to help!
Q: What are your support hours?
A: Our customer support is available 7 days a week, and we respond as quickly as possible.
Q: How can I get updates on new collections and offers?
A: You’ll find a free subscription option at the bottom of this page. Subscribe for free and never miss a deal! Be the first to know about our new collections, special discounts, and exclusive offers.